Frequently Asked Questions (FAQs)
Orders & Shipping
Q: How can I check the status of my order?
A: You can track your order directly by clicking on the tracking link in your shipping confirmation email. Alternatively, sign in to your account on our website and view your order history for the latest status and tracking information.
Q: What are your delivery options and timeframes?
A: We offer several delivery options to suit your needs. Standard delivery typically takes between 3-7 business days. Express delivery is also available for most locations, usually taking 1-3 business days. More detailed information about our delivery services and any associated charges can be found on our Shipping Information page.
Q: Do you ship internationally?
A: Currently, we only ship within Australia.
Returns & Exchanges
Q: What is your returns policy?
A: We offer a hassle-free returns policy. If you are not completely satisfied with your purchase, you can return most unworn, unwashed items with original tags attached within 30 days of receipt. For full details on how to process a return, please visit our Returns & Exchanges page.
Q: How long does it take to process a refund?
A: Once we receive your returned item, please allow 5-10 business days for your refund to be processed. The refund will be credited back to your original method of payment.
Q: Can I exchange an item for a different size or colour?
A: We do not offer direct exchanges through our website. The quickest way to get a different item is to return the original item for a refund and place a new order for the desired size or colour on our website.
Products & Sizing
Q: How can I find the right size for me?
A: We provide detailed size charts for every product to help you find your perfect fit. You can find the size chart on the product page. We recommend comparing your measurements to those on the chart for the most accurate sizing.
Q: What should I do if I receive a faulty or incorrect item?
A: We are sorry to hear that. Please contact our customer support team through the Help Centre on our website. Have your order number ready and, if possible, include photos of the issue. We will quickly arrange a return and resolution for you.
Website & Account
Q: How do I create an account?
A: You can create an account by clicking on the ‘Account’ icon on our website and selecting ‘Register’. You will need to provide your name, email address, and create a password.
Q: I forgot my password. How can I reset it?
A: Click on the ‘Sign In’ link and then select ‘Forgot your password?’. Enter the email address associated with your account, and we will send you a link to reset your password.
Q: How can I update my personal details or email address?
A: Simply sign in to your account, go to ‘My Details’ where you can view and edit your personal information, including your email address, password, and saved delivery addresses.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure payment through PayPal.
Q: Is my payment and personal information secure on your website?
A: Absolutely. We use industry-standard encryption technology to protect your personal and payment information, ensuring a safe and secure shopping experience.
Gift Cards
Q: How can I check the balance of my Gift Card?
A: You can check your Gift Card balance by entering the card number and PIN on the dedicated Gift Card balance page on our website.
Q: My Gift Card is not working. What should I do?
A: Please ensure you are entering the card number and PIN correctly, without any spaces. If it still does not work, please reach out to our support team via the Help Centre for further assistance.
For any other questions not covered here, please explore the other help articles available on our website.