Returns & Refunds Policy
Our Policy
Your satisfaction is our priority. Items can be returned for a refund or exchange within 30 days of the purchase date, provided they are in their original condition: unworn, unwashed, and with all original tags attached and packaging intact.
For hygiene reasons, we are unable to accept returns on face coverings, swimwear, and lingerie where the hygiene seal is not intact or has been removed.
Faulty or Damaged Goods
If you receive an item that is faulty, damaged, or incorrect, please contact our Customer Service team to arrange a return. We will offer a refund, exchange, or repair in accordance with Australian Consumer Law.
How to Return an Item
You can process your return quickly and easily online.
- Visit our Returns Centre at sessanclothing.com.
- Follow the instructions to generate your returns authorization and postage label.
- Pack your item securely, attach the label, and drop it at your local post office.
Please note that return postage fees are the responsibility of the customer, unless the return is due to a fault, damage, or an error on our part.
Refunds
Once we receive your returned item, we will inspect it and process your refund. The refund will be credited to your original method of payment. Please allow time for the refund to appear in your account after you have received our confirmation.
Exchanges
To exchange an item for a different size or colour, please process a return for a refund and place a new order for the desired item on our website.
Sale Items
Items purchased at a reduced price are eligible for a return, provided they meet all the standard return conditions outlined in this policy.
Returning Items Purchased from a Sussan Store to a Store
Items originally purchased from a physical Sussan store must be returned to a store, not via mail.
Your Statutory Rights
Our Returns Policy is in addition to your statutory rights under the Australian Consumer Law. For more information, please visit the Australian Consumer Law website.