Shipping & Delivery
How long will it take for my order to arrive?
Delivery times vary depending on your location and the shipping method selected at checkout. You can view the estimated delivery timeframe during the checkout process before you complete your purchase.
What are your shipping options and costs?
We offer a range of shipping options to suit your needs. The available methods and their associated costs will be displayed clearly at checkout, so you can choose the one that works best for you.
Do you ship internationally?
We currently ship to select international destinations. For the most current list of countries we deliver to, please refer to the information provided during the checkout process on our website.
Can I track my order?
Yes, you can track your order! Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain your tracking number and a link to monitor your parcel’s journey to you.
What is your returns policy?
We want you to be happy with your purchase. If you need to return an item, please visit our website for full details on our returns policy, including timeframes, conditions, and how to initiate a return.
I haven’t received my order, what should I do?
If your order hasn’t arrived within the expected delivery timeframe, please log in to your account on our website to check the latest tracking status. If the tracking information is not updated or you need further assistance, please contact our customer service team for help.
My order is showing as delivered, but I can’t find it.
We recommend first checking around your property, including with neighbours or in a safe place where parcels are sometimes left. If you are still unable to locate your parcel, please contact us.
Can I change my delivery address after I have placed my order?
Once an order has been placed, we are unable to change the delivery address as our system processes and prepares orders for shipment very quickly. Please ensure your delivery address is correct at the time of purchase.